All information below is applicable within Singapore only


1. What are my shipping charges?

Free Shipping for orders with a minimum spend of SGD85
SGD1.90 delivery charge is applicable for orders less than SGD85

2. What is the usual delivery time, and when do you deliver?

Order Processing may take up to 2 business days. Order Delivery will usually take 1 – 3 business days
Orders are processed by 11 am each day. For orders sent in after 11 am, processing will start on the next warehouse business day. 
Orders are only processed Mon – Fri. Orders received on Sat or Sunday, will be processed starting Monday
Orders are delivered Mon-Sat, 9 am-10 pm.

3. What is my order status?

We will provide you with the order tracking number once the order is handled.

4. Can I change or cancel my order after confirmation?

Amendments or cancellations cannot be made once your order has been created. You can contact us to request order amendments or cancelation if your order is not handled yet.


5. How do I know if my order went through successfully?

You will receive an order confirmation email.


6. How do I track my order?

We will provide you with the tracking number once the order is handled.


7. What should I do if my order hasn’t been delivered yet?

Check your order status here.

If your order status is ‘Shipped’, you may track your order by putting in the tracking number into Google Search.

If you need any assistance, feel free to contact us by clicking "contact us". Please provide your Order Reference No.


8. Are there any restricted zones in Singapore that you do not deliver to?

Your delivery requires a signature upon receipt, so we cannot deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore.


9. What happens if I missed my delivery?

We will call you for the delivery arrangement.


10. Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors may cause delivery delays.

Maybe:

Your order was shipped during a massive sales/promotional season

Your order was placed during a local public holiday

There were unpredictable circumstances beyond our control


11. Can I request for my parcel to be left outside my home/residence / etc. if I am not available to accept the delivery?

Yes.


12. How do I change my delivery information after placing an order?

You will not be able to amend your delivery information after the order has been submitted. Please contact us with your order no. and information, and we will look into it. Shipping delays may occur for delivery address amendments but we will do what we can to minimize this.
If the order has already been processed and is en route, we may not be able to retrieve it, so please contact us as soon as possible if a change is required.


13. What should I do if I received a defective item?

We are sorry for the inconvenience caused, we’ll fix this. Please contact us within 30 days of the delivery date with the following information:

Your Order Reference No.

The product code of the defected item received (e.g. 121001999)

Photo of the defect

Our Customer Service team will get back to you as soon as possible on the next steps. If you are returning defective item(s) received, you’ll be sent a return postage label to return your order with. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.


 

14. What should I do if I received the wrong product / my order is incomplete?

We are sorry for the inconvenience caused, we’ll fix this. Please contact us within 30 days of the delivery date with the following information:

Your Order Reference No.

The product code of the item you ordered

The product code of the item you received

Our Customer Service team will get back to you as soon as possible on the next steps. If you are returning incorrect item(s) received, you’ll be sent a return postage label to return your order with. Please make sure your items are unworn, unwashed, unaltered and still have their tags on.



15. Do you deliver internationally?

  • Malaysia: https://my.gearup.shop
  • US: https://us.gearup.shop


16. What do I do if my question isn’t covered here?

Write in through contact us and we’d be happy to help you out ☺


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