RETURNS
3.How will my return be reimbursed?
4.What happens if I’ve returned an order that is not eligible for returns?
5.What should I do if I received a defective item?
6.What should I do if I received a wrong product / my order is incomplete?
All information below is applicable within Singapore only.
Valid returns are subjected to the following conditions:
Our return policy covers all regular priced items and is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier.
Please email us at hello.sg@gearup.shop within 14 days of the delivery date with the following information:
- Your Order Reference No.
- The product code of the item you wish to return
- Photo of the item
Our Customer Service team will get back to you as soon as possible on the next steps.
Please ensure that your return order is eligible for returns before mailing it out. See conditions for valid returns here.
Valid refunds will be processed back to the customer’s payment method within 5 – 10 business days from when the returned parcel is received and accepted, excluding the customer’s bank/financial institution’s processing time.
We will email you once we’ve processed your parcel.
- For your parcel to be returned to you, there’ll be a redelivery fee of S$3.50
- If you are unsure of an item’s eligibility to be returned, you may check the return policy here.
We are sorry for the inconvenience caused, we’ll fix this.
Please email us at hello.sg@gearup.shop within 30 days of the delivery date with the following information:
- Your Order Reference No.
- The product code of the defected item received (e.g. 121001999)
- Photo of the defect
Our Customer Service team will get back to you as soon as possible on the next steps.
If you are returning defective item(s) received, you’ll be sent a return postage label to return your order with. Please make sure your items are unworn, unwashed, unaltered and still have their tags on.
We are sorry for the inconvenience caused, we’ll fix this.
Please email us at hello.sg@gearup.shop within 30 days of the delivery date with the following information:
- Your Order Reference No.
- The product code of the item you ordered
- The product code of the item you received
Our Customer Service team will get back to you as soon as possible on the next steps.
If you are returning incorrect item(s) received, you’ll be sent a return postage label to return your order with. Please make sure your items are unworn, unwashed, unaltered and still have their tags on.
Write in to us at hello.sg@gearup.shop and we’d be happy to help you out.