RETURN
All information below is applicable within Singapore only.
Our return policy covers all regular-priced items and is valid for 14 days from the date of purchase or 7 days from the date of receipt, whichever is earlier.
Please contact us within 14 days of the delivery date with the following information:
- Your Order Reference No.
- The product code of the item you wish to return
- Photo of the item
Our Customer Service team will get back to you as soon as possible on the next steps.
Please ensure that your return order is eligible for returns before mailing it out.
Valid refunds will be processed back to the customer’s payment method within 5 – 10 business days from when the returned parcel is received and accepted, excluding the customer’s bank/financial institution’s processing time.
We will email you once we’ve processed your parcel.
For your parcel to be returned to you, there’ll be a redelivery fee of S$3.50
We are sorry for the inconvenience caused, we’ll fix this.
Please contact us within 30 days of the delivery date with the following information:
- Your Order Reference No.
- The product code of the defected item received (e.g. 121001999)
- Photo of the defect
Our Customer Service team will get back to you as soon as possible on the next steps.
If you are returning defective item(s) received, you’ll be sent a return postage label to return your order with. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We are sorry for the inconvenience caused, we’ll fix this.
Please contact us within 30 days of the delivery date with the following information:
- Your Order Reference No.
- The product code of the item you ordered
- The product code of the item you received
Our Customer Service team will get back to you as soon as possible on the next steps.
If you are returning incorrect item(s) received, you’ll be sent a return postage label to return your order with. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.